Shipping
We offer fast and reliable shipping options to ensure your order.
Returns & Refunds
Shop confidently with our easy, hassle-free returns policy.
Secure Payment
Safe and secure payment methods for your peace of mind.
FAQs
Orders & Purchases
How do I place an order?
How do I place an order?
Simply choose your test kit, add it to your cart, and complete checkout through our secure Shopify store.
What payment methods do you accept?
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options available in your region.
Can I use health insurance or HSA/FSA cards?
Can I use health insurance or HSA/FSA cards?
Some plans allow HSA/FSA cards for at-home health testing. Please check with your provider before purchasing.
Will I receive an order confirmation?
Will I receive an order confirmation?
Yes, you’ll get an instant email confirmation with your order details and tracking link once your kit ships.
Can I change or cancel my order after checkout?
Can I change or cancel my order after checkout?
If your order hasn’t shipped, contact us immediately. Once dispatched, changes and cancellations are no longer possible.
Shipping & Delivery
Where do you ship?
Where do you ship?
We currently ship to multiple countries (check our “Locations We Service” page). Shipping availability may vary by product type.
How long does delivery take?
How long does delivery take?
Standard shipping usually takes 3–7 business days, depending on your location. Expedited options may be available at checkout.
How do I track my order?
How do I track my order?
A tracking link will be sent via email once your kit leaves our warehouse. You can follow your order in real time.
Do you offer free shipping?
Do you offer free shipping?
Many kits qualify for free shipping — details are shown at checkout.
What if my package is lost or damaged?eading
What if my package is lost or damaged?eading
Please contact our support team. We’ll verify the issue and arrange a replacement kit at no extra charge.
Returns & Refunds
Can I return a test kit?
Can I return a test kit?
For health and safety reasons, opened kits cannot be returned. Unopened kits may be eligible for return within 14 days of delivery.
What if I’m not satisfied with my results?
What if I’m not satisfied with my results?
If you experience any issues with your results, please reach out to us. While we can’t provide refunds for completed tests, we’ll work with you to ensure clarity and accuracy.
How do refunds work?
How do refunds work?
Approved refunds are issued to your original payment method. Processing times vary by bank.
Products & Testing
How do TestOra kits work?
How do TestOra kits work?
Order your kit, collect your sample at home using the instructions, return it in the prepaid envelope, and access your secure results online.
What types of tests do you offer?
What types of tests do you offer?
We provide genetic, food intolerance, allergy, gut microbiome, health risk screening, infectious disease tests, and a dedicated TestOra Pets line.
How accurate are the results?
How accurate are the results?
All tests are processed by accredited partner laboratories, following strict clinical standards for accuracy and reliability.
Do I need a doctor’s prescription?
Do I need a doctor’s prescription?
No prescription is required for most kits. For specialized or B2B solutions, consult with our support team.
How long until I receive results?
How long until I receive results?
Most results are available within 5–10 business days after your sample reaches the lab.
How will I get my results?
How will I get my results?
You’ll be notified by email when they’re ready.
Can I share my results with my doctor?
Can I share my results with my doctor?
Yes. You can download your results securely and share them with your healthcare provider.
Do you offer family or bundle kits?
Do you offer family or bundle kits?
Yes, we provide bundle options for families, couples, and multi-pet households at discounted rates.
Are there kits for pets?
Are there kits for pets?
Absolutely. TestOra Pets includes ancestry, health risks, sensitivities, and infectious disease testing tailored for animals.
About the Company
Who is behind TestOra?
Who is behind TestOra?
We are a healthcare and wellness company working with global laboratory partners to bring advanced diagnostics into everyday life.
How do you ensure privacy?
How do you ensure privacy?
We are fully HIPAA-compliant. All data is encrypted and results are stored securely.
Do you work with clinics or businesses?
Do you work with clinics or businesses?
Yes. TestOra provides B2B solutions for clinics, hospitals, wellness centers, and corporate wellness programs.
Do you collaborate with other labs or brands?
Do you collaborate with other labs or brands?
Yes, we offer co-branded and white-label kits in partnership with trusted global laboratories.
Can investors or partners work with you?
Can investors or partners work with you?
We welcome collaborations with investors, clinics, and strategic partners. Visit our “Partners & Investors” page for details.