Refund policy
Our Return Policy
We want you to be fully satisfied with your purchase. If you're not, you may request a return within 14 days of receiving your item.
Eligibility
To be eligible for a return:
- Test kits must be unopened and in their original, sealed packaging (opened or used test kits cannot be returned for hygiene and safety reasons)
- Supplements must be unopened and unused
- You must have your order number or proof of purchase
The following items cannot be returned: opened or used test kits, peptides, personal care products, sale/clearance items, and gift cards.
How to Start a Return
Email enquiries@testora.com with your order number and the reason for your return. Our team will confirm eligibility and provide return instructions within 1–2 business days.
Return Address
Once your return is approved, send your item to:
TestOra Returns, 3709 West Broadway, Vancouver, BC V6R 0G5, Canada
Refunds
Once we receive and inspect your return, we'll notify you whether it's approved. Approved refunds are issued to your original payment method within 10 business days.
Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, contact us at enquiries@testora.com right away with photos of the issue. We'll cover return shipping and send a replacement or full refund — no need to follow the standard return process above.
Questions?
Contact our team 24/7 at enquiries@testora.com or +1 236-885-6424.